As the COVID-19 pandemic continues to necessitate that many employees work from home, businesses are struggling to ensure that this newfound flexibility doesn’t negatively impact their cybersecurity efforts. We’ve written a number of blog posts that highlight potential cybersecurity shortfalls and provide recommendations to address them. But in addition to these challenges, IT departments everywhere are finding that the manageability of remote users’ systems is another hurdle to overcome.
Not all employees are able to use their company-issued computers (particularly desktops) to work from home. Many are attempting to work from their personal computers, which may or may not be adequately protected and almost certainly do not provide an easy way for IT departments to roll out new software applications for communication or collaboration, ensure that vulnerabilities are patched, enforce configuration settings, and perform myriad other system management tasks. These things were straightforward when everyone’s computer was connected to the company’s network, but that’s no longer the case in today’s work-from-home reality.
But technology challenges tend to beget technology solutions, and this case is no different. Here’s a great example of where an organization stands to benefit from implementing a Remote Monitoring and Management (RMM) solution.
Remote monitoring and management allow a Managed Service Provider to supervise and control IT systems by means of locally installed agents. In plain terms, it allows a business to focus on their daily operations while an IT provider consistently monitors their endpoints, network, and computers for any threats or continuity issues. This can be hugely valuable to a company that does not have an internal IT staff or for companies who want their IT staff to focus on more important issues, especially during a time of a remote workforce.
Benefits of an RMM solution:
- Provides enterprise-level automation and monitoring to SMBs/Mid Market.
- Proactively detects issues before critical system failure.
- Ensures optimal network stability.
- Enhances the performance of clients’ systems.
- Extends life span of clients’ systems and devices.
- Allows for more productive end-users (less break/fix).
- Ensures client systems are properly patched